Product registration

Product registrationUse the web form below to register your Crystal Vision products and upgrade the standard three year warranty to five years' support.

As well as the extended five year warranty you'll also get a password to download our latest user manuals and other resources.

Please fill in all the relevant fields in the form below - it's so helpful and it means we won't need to ask you further questions before we are able to register your products!

 

Everything you need to know about product registration

If this is the first time you've registered a product, or you've got a question about the process, then please click on the appropriate heading below to find your answer...

Why register? +

Register your products to extend your standard three year warranty to five years and to receive a username and password for the Registered Area on this website which contains the latest user manuals.

Who should register? +

The products should be registered by either the end user or the system installer. You also need to give us the name of the person you would like to receive the extended five years of support (normally the end user). Crystal Vision distributors should register the products to their end customer, and not to themselves.

If the person to whom the products are initially registered leaves the company, please e-mail Crystal Vision with the name of the person to whom the products should now be registered. (We will update all previously registered jobs to that new person, unless you specify otherwise.)

Does it matter if the products get registered more than once by different people? +

No! We'll sort it out at Crystal Vision.

When should you register? +

You must register the products within 60 days of their shipping date. Product registration is only applicable to shipments from 20th August 2009 onwards.

Does registering take a long time? +

No. You only need to enter the Crystal Vision job number (see below) and register once for the whole order - not for every individual board. We have a comprehensive database at Crystal Vision listing the products which were shipped under that job number - so we can quickly tell which products are covered by the five year warranty, should you need to know at any point.

Where can I find my Crystal Vision job number? +

The Crystal Vision job number can be found on both the product registration card and in the shipping confirmation e-mail you should have received from us. If you're still not sure, please e-mail us and ask.

What will happen when you register? +

We will e-mail you confirmation of your registration, including your Five Year Warranty Certificate and a username and password for the Registered Area on our website from where you can download user manuals and other useful information. Registered users will also receive notification of user manual updates and new product announcements.

How do I find out more information about what the warranty covers? +

By downloading our Equipment Warranty and Service Support Conditions document. If you sell the equipment the remainder of the warranty period will be transferred to the new owner.

How do I register? +

There are two ways to register your products - both easy! Either fill in the card which you'll find in the box with your Crystal Vision equipment and post it back to us (don't forget a stamp!), or fill in the web form below.

What information do I need to register using the online form? +

Just the Crystal Vision job number - which you'll find in the shipping confirmation e-mail you should have received from us and on the product registration card that was shipped with your order. If you are registering the products on behalf of somebody else, you will also need to know their full contact details.

Register your products now

Please fill in this form to register the Crystal Vision products you have recently purchased, which will extend your warranty to five years...

The Crystal Vision job number you are registering
Your contact details

 

To whom should these products be registered?

Please tell us the name of the person to whom these products should be registered. This person will receive the extended support for the products. (NB. Crystal Vision distributors must register the products to their end customer.)

 

If you are registering the products to somebody else, please enter their details below...

Tell us what you think

To help us improve our service to you, please tell us how you rate Crystal Vision on the following factors:

 

Please use the box below to tell us about any Crystal Vision product features you really like, any new products you would like us to do, or anything we could improve about our service: