Get support

Get supportOur technical support is one of the reasons why people like dealing with us. In fact, customers have told us they consider it the best in the industry.

We are knowledgeable when advising you on the best solution for your application, while you'll find us extremely responsive should you have an issue with a product we won't go quiet on you.

Add to this our five year warranty and our willingness to talk to you about new features you need. Customers have described our technical support as "refreshing".

 

Who's who in support?

The support person you need to contact depends on where you live. If you live in North America then contact Chris McLendon. If you live outside North America then contact our UK support team. Simple.

 

UK support teamTalk to our UK support team...

Our UK support team comprises a number of knowledgeable people who are based at our Cambridge HQ in the UK. They provide support to customers in Europe, Asia, Africa, Australia and South America.

Contact our UK support team by e-mailing support@crystalvision.tv or phoning +44 (0)1223 497049.

 

Chris MclendonTalk to Chris...

Chris McLendon is our US Product Manager and is based in Georgia, USA. He is available to provide technical support and product advice to customers in the USA, Canada and Mexico.

Contact Chris by e-mailing chris.mclendon@crystalvision.tv or calling 407-409-3408.

Find out more about Chris...

 

If you have an issue with a product, you will quickly discover that we are a very responsive company. It's our aim to give you an answer within four working hours and to keep you up-to-date on progress if the issue takes longer than this to resolve. Having a full rack of equipment set up helps us to simulate any problems in house for quicker troubleshooting. Should your product need repairing, the majority of repairs are done within five days.

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The resources

DownloadsWe have lots of resources for you to view and download, to help you choose the right Crystal Vision product for your application or to answer a question you may have. Find out more on the Resources page, or jump directly to your area of interest below...

Project design help

Project design helpWe are very good at helping you design a system. Personal project design is a complimentary service we offer, so talk to us and tell us what you want to achieve with your system and ask us to suggest the best combination of boards.

Registered Area

Registered AreaThe Registered Area is the password-protected area on our website that contains User Manuals, SNMP MIBs, our ASCII and JSON protocols, the product XML files and other useful documentation. Membership is available on request to existing customers and to those who are seeking to buy Crystal Vision products and want more information.

Product registration

Product registrationRegister your Crystal Vision products to upgrade the standard three year warranty to five years support. You can either register your products online or by filling in the card included in the box with your equipment.

Submit an RMA

Submit RMAWe are known for the reliability of our products (one broadcaster has been running the same converters for 15 years!), but should you experience a hardware fault and need to return the item to us, then you will need to use our online RMA system. Please access our Online Support Centre to submit an RMA.

If this is the first time you have used the Online Support Centre, you will need to create an account – find out how. Please be aware that you are registering to be an individual user within an existing Corporate Account and therefore you will need to know your company ID and password (you can request this information by following the link below).